INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How long does shipping take?
• Local orders: 3–7 business days
• International orders: 7–21 business days
Processing time is 2–5 days, or 7–14 days for custom pieces.
Do you ship internationally?
Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location.
Do I have to pay customs or import fees?
International customers may be required to pay customs duties or taxes. These fees are not included in our prices and are the responsibility of the customer.
Can I return or exchange an item?
Yes, we accept returns and exchanges within 14 days of delivery, if items are unworn, unused, and in original condition.
Which items are non-returnable?
• Sale items
• Accessories (for hygiene reasons)
What if I received a damaged or incorrect item?
Please contact us within 48 hours with photos of the issue. We’ll replace the item at no extra cost.
How do I start a return?
Email us at zaziapparel25@gmail.com with:
- Your order number
- Reason for return
Photos (if damaged)
We’ll guide you step-by-step
Can I cancel or change my order?
Orders can be changed or cancelled within 24 hours of purchase. After that, processing begins and adjustments may not be possible.
How do I know my size?
Each product has a size guide to help you find your perfect fit. If you’re unsure, feel free to contact us — we’re happy to help!
Do you offer custom pieces?
No for now, we do not offer custom pieces.
What payment methods do you accept?
We accept major credit/debit cards, and secure online payment options (e.g., Afterpay, PayPal).
How can I contact you?
Email: zaziapparel25@gmail.com
Instagram: @houseofzazi
WhatsApp: +61486351910
TikTok: house of zazi
Instagram: @houseofzazi
WhatsApp: +61486351910
TikTok: house of zazi
INFORMATION ABOUT US