Privacy Policy

Last updated: January 2026

House of Zazi (“we”, “us”, or “our”) operates an online fashion store selling Ankara female clothing and shipping to customers worldwide. We are based in Victoria, Australia. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or interact with us.

We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), as well as other applicable data protection laws.

1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide to Us

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely by third-party payment providers; we do not store full card details)
  • Order history and preferences
  • Communications you send to us (emails, messages, customer support inquiries)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our site
  • Referring website or source

This information is collected using cookies and similar tracking technologies.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Arrange shipping and delivery (including international shipping)
  • Communicate with you about your orders, account, or inquiries
  • Provide customer support
  • Improve our website, products, and services
  • Send promotional emails or marketing communications (only where you have opted in)
  • Detect and prevent fraud or unauthorised transactions
  • Comply with legal and regulatory obligations

3. International Shipping and Data Transfers

As we ship products globally, your personal information may be shared with international shipping partners, logistics providers, and service providers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is protected and handled in accordance with applicable privacy laws.

4. Sharing Your Information

We may share your personal information with:

  • Payment processors and financial institutions
  • Shipping and logistics partners
  • Website hosting, analytics, and IT service providers
  • Professional advisers (such as accountants or legal advisers)
  • Government authorities or regulators, where required by law

We do not sell, rent, or trade your personal information to third parties.

5. Cookies and Tracking Technologies

House of Zazi uses cookies and similar technologies to:

  • Ensure the website functions properly
  • Remember your preferences
  • Analyse website traffic and performance

You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.

6. Marketing Communications

If you subscribe to our mailing list or opt in to receive marketing communications, we may send you updates about new collections, promotions, or special offers. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration. While we strive to protect your information, no method of transmission over the internet is completely secure.

8. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

9. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, business operations, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

House of Zazi
Victoria, Australia
Email: zaziapparel25@gmail.com

We will respond to your inquiry within a reasonable timeframe.